Legal
Cookie Policy
Last updated: October 16, 2026
Bidexglobal ("we", "us", or "our") uses cookies and similar tracking technologies on bidexglobal.com (the "Platform"). This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your actions and preferences over time, so you don't have to re-enter them each visit. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored for a set period).
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of these cookies as the Platform cannot operate without them.
- • Session cookies — keep you logged in during your visit
- • Security tokens — protect against cross-site request forgery (CSRF)
- • Consent preferences — remember your cookie choices
Analytics Cookies
With your consent, we use analytics cookies to understand how visitors interact with the Platform — which pages are visited, how long users stay, and where they come from. This helps us improve the experience for everyone.
- • Page view tracking — anonymised visit data
- • Traffic sources — how users find us
- • Feature usage — which tools agents and operators use most
Support & Chat Cookies
Our live chat feature (Simba) uses cookies to maintain your conversation session and remember your name and contact details so you don't need to re-enter them if you return.
3. Third-Party Cookies
Some features on the Platform are provided by third parties who may set their own cookies. These include:
- • Stripe — payment processing and fraud prevention
We do not control Stripe's cookies. Please refer to Stripe's privacy policy for more information.
Our live chat feature (Simba) is built in-house and does not use any third-party cookies or external scripts. Chat session data is stored exclusively in our own database.
4. Managing Your Cookie Preferences
When you first visit the Platform, a cookie consent banner will appear. You can choose to accept or decline optional cookies at that time. You can also update your preferences at any time by clearing your browser's local storage or cookies for bidexglobal.com.
Most browsers also allow you to control cookies through their settings. Note that disabling essential cookies may affect the functionality of the Platform, including your ability to log in.
5. Cookie Retention
Your analytics consent preference is stored for up to 365 days. After this period, you will be asked to confirm your preferences again. Session cookies are deleted automatically when you close your browser.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. The "Last updated" date at the top of this page will always show when the most recent changes were made.
7. Contact Us
If you have any questions about this Cookie Policy or how we handle your data, please contact us at hello@bidexglobal.com.