Privacy Policy

1.1 Information You Provide Directly We collect information you provide when you register for an account, complete your profile, submit travel requests, post itineraries or special offers, or contact us. This may include: • Full name and business name • Email address and phone number • Business address and country of operation • Professional credentials and certifications • Payment information (processed securely by our payment provider) • Profile photos and business logos • Travel request details and client information you submit • Communications you send to us or through the Platform 1.2 Information Collected Automatically When you use the Platform, we automatically collect certain technical information, including: • IP address and device identifiers • Browser type and operating system • Pages visited and features used • Date and time of access • Referring URLs • Cookies and similar tracking technologies 1.3 Information from Third Parties We may receive information about you from third parties, such as social login providers (e.g., Google) if you choose to register using a third-party account, or from publicly available sources to verify your professional credentials.

We use the information we collect for the following purposes: 2.1 To provide and operate the Platform, including processing travel requests, facilitating quote submissions, and enabling the Bidex Compare™ tool. 2.2 To manage your account, verify your identity, and communicate with you about your account and transactions. 2.3 To process payments and manage the Credits system. 2.4 To send you transactional emails, notifications, and service-related communications. 2.5 To send you marketing communications about Bidexglobal products, features, and industry news, where you have consented or where permitted by applicable law. You may opt out at any time. 2.6 To improve, personalise, and develop the Platform, including analysing usage patterns and conducting research. 2.7 To detect, prevent, and respond to fraud, security incidents, and violations of our Terms of Service. 2.8 To comply with applicable legal obligations and enforce our rights.

3.1 With Other Platform Users Certain profile information and business details are visible to other registered users of the Platform as part of the core functionality (e.g., an Operator's business name and rating are visible to Travel Advisors). Travel request details submitted by Agents are shared with Operators who claim the relevant lead. 3.2 With Service Providers We share information with trusted third-party service providers who assist us in operating the Platform, including cloud hosting providers, payment processors, email delivery services, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify. 3.3 For Legal Reasons We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Bidexglobal, our users, or the public. 3.4 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change. 3.5 With Your Consent We may share your information for other purposes with your explicit consent.

4.1 We use cookies and similar technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage, and deliver relevant content. 4.2 Types of cookies we use: • Essential cookies: Required for the Platform to function (e.g., session management, security). • Functional cookies: Remember your preferences and settings. • Analytics cookies: Help us understand how users interact with the Platform. • Marketing cookies: Used to deliver relevant advertising (only with your consent). 4.3 You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. 4.4 We comply with applicable cookie consent requirements. Where required, we will obtain your consent before placing non-essential cookies.

5.1 We retain your personal information for as long as your account is active or as needed to provide you with the Platform's services. 5.2 We may retain certain information after account closure to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes. 5.3 When information is no longer required, we securely delete or anonymise it in accordance with our data retention policies.

6.1 We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS), access controls, and regular security assessments. 6.2 No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 6.3 You are responsible for maintaining the security of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Depending on your location, you may have the following rights regarding your personal information: 7.1 Access: You may request a copy of the personal information we hold about you. 7.2 Correction: You may request that we correct inaccurate or incomplete information. 7.3 Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations). 7.4 Portability: You may request that we provide your personal information in a structured, machine-readable format. 7.5 Objection and Restriction: You may object to or request restriction of certain processing activities. 7.6 Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing. 7.7 To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

8.1 Bidexglobal operates primarily in Canada. If you are accessing the Platform from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. 8.2 We ensure that any international transfers of personal information are subject to appropriate safeguards in accordance with applicable privacy laws.

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at: Bidexglobal Inc. Email: [email protected] Website: www.bidexglobal.com If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.